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LIGHTWORK RECOVERY LAB MEMBERSHIP & BILLING AGREEMENT

1. MEMBERSHIP TERMS & RENEWAL

• By purchasing a membership, you agree to a recurring subscription plan for access to Lightwork Recovery Lab.
• Memberships will automatically renew at the end of each billing cycle until a formal cancellation is submitted.

2. PAYMENT AUTHORIZATION & BILLING SCHEDULE

• Membership charges begin immediately upon purchase and initial sign-up, rather than upon your first facility check-in.
• You authorize Lightwork Recovery Lab to automatically charge the payment method on file on your recurring billing date for the agreed-upon membership dues and applicable taxes.
• If a payment fails due to an expired card, insufficient funds, or other billing issues, your account will be placed on hold, and access to the facility and recovery modalities may be suspended until the balance is paid in full.

3. SCHEDULING & RESCHEDULING POLICY

• If you are a member, you must wait the designated required timeframe before you are eligible to reschedule missed or upcoming sessions.

4. CANCELLATION POLICY

• All cancellation requests must be submitted in writing or through your member portal prior to your next billing date.
• Cancellation requests received on or after a billing date will apply to the subsequent billing cycle, and no refunds will be issued for the current active period.

5. REFUND & SUSPENSION POLICY

• All membership dues, drop-in fees, and package purchases are non-refundable, and no partial refunds will be provided for unused visits.
• Management reserves the right to suspend or terminate any membership immediately without refund if a member violates facility safety rules, damages equipment, or fails to comply with staff instructions and health policies.